CHOCOSINA
RETURNS
All sales are final. For purchases made through the Site, we will gladly accept returns of merchandise in its original packaging and condition within 15 days of receipt. Please note that all refunds will be issued in the form of an in-store credit only and will not be credited to your original method of payment.
Merchandise must be returned by registered mail or in person at any CHOCOSINA store, unopened, sealed and in its original packaging. CHOCOSINA reserves the right not to return merchandise which, in its sole discretion, does not satisfy the return criteria. Returns of merchandise will be for a value equal to the sale price of the merchandise returned, including applicable taxes. Shipping and handling charges will not be refunded under any circumstances. Please allow 3 to 15 business days following receipt of returned merchandise by CHOCOSINA for the in-store credit to be issued.
Any merchandise affected by uncontrolled or bad weather conditions such as heat, cold, rain, snow, storms, tornados, hurricanes, etc...shall not be liable to CHOCOSINA.
Please note that all discounted merchandise, Gift Cards and customized merchandise are final sales. Final sale items are not eligible for returns.
In order to return an order by registered mail, you must include a Return Merchandise Authorization (RMA). Please send an email to shop@chocosina.es to request an RMA and explain the reasons for your request. Items received by CHOCOSINA without an RMA will not be credited or returned. A taxable mandatory return fee of 5,00 EUR covering the cost of processing and restocking the item will be automatically charged to the in-store credit issued to you for the value of your refund.
DEFECTIVE PRODUCTS
In circumstances where you consider that a product is defective, you should promptly Contact Us with details of the product and the defect, and you will receive additional instructions. Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time whether you are entitled to a replacement or refund (which will be issued in the form of an in-store credit) as a result of such alleged defect.
